Frequently Asked Questions

Product Sizes for VisiCare™ White boards (PATENT PENDING)

  • 22in x 28in image (outside 23.25in x 29.25in)
  • 24in x 30in image (outside 25.25in x 31.25in)
  • 24in x 36in image (outside 25.25in x 37.25in)
  • 30in x 40in image (outside 31.25in x 41.25in)
  • 36in x 48in image (outside 37.25in x 49.25in)

Maximum dimensions for custom size boards are 96" width x 48" height".

VisiCare™ minimum order quantity is 10 boards.  Additional charges apply for any quantities ordered below this minimum.

Art

Initial design consultation for one layout, proof and up to 3 edits, along with Setup Fees are WAIVED for VisiCare™ white boards on all orders over $5,000.  Please contact us for details on how to receive additional FREE layouts.

Yes. Language translations using the Latin alphabet are $150 per layout. Please contact us for additional information on specific languages to be translated.

We will create translations for any secondary languages encountered at your facility.

FREE design set up includes the first design layout and 3 edits of that design. Additional edits after 3 (same layout) have an additional charge.

Of course you may submit your own layouts for production of VisiCare™ white boards. NOTE: There is an area hidden by the edge on each board style. Please request a template prior to designing custom art. Please include bleeds of 1/4" on all 4 sides as necessary and vectorize all fonts prior to submission.

We have instructions for uploading large files. Please email art@VisiCare.com requesting the upload instructions.

Pricing

The price includes the anodized aluminum hardware, screws and anchors for installation (or industrial adhesive strips for certain applications such as cabinet doors), and a full color PVC sturdy graphic behind a clear erasable lens. Graphic art fees are included in the price of the boards (see above for details).

We offer special price incentives for purchasing coordinated boards throughout multiple facilities of a hospital system. However, it is highly likely that multiple facilities and departments will desire to specialize their layouts, which can be difficult to coordinate. We suggest that one facility starts the process and comes up with the main branded design for the whole system with certain areas that are mandatory to the layout. Next, the various departments and individual facilities can all simultaneously work on edits and place individual orders at the volume discount with a limited time period for completion. Contact VisiCare™ at 866.466.5500 or orders@VisiCare.com for more information on coordinating designs for multiple facility systems.

Materials

Anodized Aluminum hardware available in Silver or Black edge, with a polystyrene back panel, PVC full color graphic and a clear erasable lens. 

No, VisiCare™ white boards are not magnetic. If your facility would like to feature temporary and movable icons (such as a catheter or denture icon, etc.) on VisiCare™ white boards, we recommend creating custom VisiCare™ Microfiber Erasers. Our VisiCare™ Microfiber Erasers are repositionable, microfiber fabric non-adhesive gel backed shapes and can be customized with full color graphics.

Markers, Etc.

VisiCare™ DRY ERASE markers are recommended for writing temporary information, which is routinely erased and updated.

VisiCare™ WET ERASE markers (can ONLY be removed with a damp cloth) are also recommended. Use wet erase markers for writing information that stays on the boards longer, like patient name, doctor name etc. Wet erase writing won't accidentally get erased while updating other information. Fill in non-changing information first in wet erase marker, then updates may be continually done to other areas of the board without harming the wet erase information. This saves time for nurses and minimizes accidental erasures.

VisiCare™ BADGE CLIP MINI DRY ERASE markers are our MOST POPULAR erasable marker for healthcare facilities. Nurses clip a marker on their badge holder and they are never without a marker.

We recommend trying to remove permanent ink marks by tracing over all of the permanent ink with a dry erase marker (or a wet erase marker) and then erase as usual. It may take several attempts at this process to fully remove the permanent ink. 

Cleaning

Use a clean, soft, lint-free or micro-fiber cloth to clean by applying only light pressure. Lightly dampen the cloth with water for a streak-free cleaning effect.

Spray a diluted ammonia-free glass cleaner if needed onto the cloth and wipe the lens.

  • NEVER spray cleaners directly on the lens.
  • Do NOT use coarse or abrasive cleaning agents, powdered scouring compounds, ammonia based sprays or solvents.

Be very careful in using any solvent stronger than alcohol for cleaning. Strong solvents will subject erasable lenses to stresses that often result in the surface dulling or cracking.

Use clean water and a mild, non-abrasive detergent and wipe the surface down. After washing the surface, rinse with clean water and dry with a soft cloth to prevent water spotting.

It is possible to scratch the acrylic lens, so be careful. Avoid using brushes, squeegees, or other hard cleaning devices that could scratch the surface.

We recommend trying to remove permanent ink marks by tracing over all of the permanent ink with a dry erase marker (or a wet erase marker) and then erase as usual. It may take several attempts at this process to fully remove the permanent ink. 

Accessories

VisiCare™ Dry Erase Markers, VisiCare™ Wet Erase Markers, VisiCare™ Badge Clip Mini Erasable Markers, VisiCare™ Microfiber Erasers, VisiCare™ replaceable PVC sturdy full color graphic inserts, VisiCare™ replaceable clear erasable lenses. We also offer numerous care team compliance items and rewards promoting correct use of VisiCare™ white boards including customized scrubs, incentives and awards in all price ranges.

Production Time

IN STOCK sizes - orders ship in 2-6 weeks depending on quantity.

OUT OF STOCK sizes - orders ship in 5-10 weeks, but we can reduce this lead time dramatically by reserving/pre-ordering the board sizes needed for your order once your deposit has been received. This process usually occurs during the time the art is being finalized, edited and approved, so no time is lost waiting for hardware once the art is approved and ready for production.

CUSTOM sizes - orders ship in 5-10 weeks, but we can reduce this lead time dramatically by pre-ordering the custom board sizes needed for your order once your deposit has been received. This procedure of receiving the deposit and pre-ordering the hardware usually occurs during the time the art is being finalized, edited and approved, so no time is lost waiting for hardware when the art is approved and ready for production.

Yes, we can reduce the lead time for out of stock and custom orders by reserving (or pre-ordering) the board sizes needed for your order once your deposit has been received. This procedure of receiving the deposit and reserving the hardware usually occurs during the time the art is being finalized, edited and approved, so no time is lost waiting for hardware when the art is approved and ready for production. 

As soon as the deposit is received we will begin production on your order by reserving or pre-ordering the hardware, even if your design(s) are not finalized yet. Production for the graphic inserts is much faster than production for the hardware if not in stock.

Shipping

Transit time for shipping is estimated to be 1-5 days.

VisiCare™ currently ships all orders from Illinois.

Installation

VisiCare™ white boards are typically installed on walls with 4 screws and anchors (included). The hinged frame fully covers the screws when the edges are in the closed position. For installations on cabinet doors or other material you do not wish to damage, 4 industrial adhesive strips may be used instead of the standard screws and anchors provided. Please advise if you prefer adhesive strips instead of screws for your specific application.

We offer a one year manufacturing warranty on VisiCare™ white boards for defects in materials or workmanship. No warranty returns will be accepted without prior authorization in writing.

Insignia Marketing