Frequently Asked Questions

Product Sizes for VisiCare™ White boards

VisiCare™ minimum order quantity is 10 boards.  Additional charges apply for any quantities ordered below this minimum.

Art

Initial design consultation for one layout, proof and up to 3 edits, along with Setup Fees are WAIVED for VisiCare™ white boards on all orders over $5,000.  Please contact us for details on how to receive additional FREE layouts.

Yes. Please contact us for additional information on specific languages to be translated.

We will create translations for any secondary languages encountered at your facility.

FREE design set up includes the first design layout and 3 edits of that design. Additional edits after 3 (same layout) have an additional charge.

Of course, you may submit your own layouts for production of VisiCare™ boards. Please request a template prior to designing custom art. Please vectorize all fonts prior to submission.

We have instructions for uploading large files. Please email art@VisiCare.com requesting the upload instructions.

Pricing

We offer special price incentives for purchasing coordinated boards throughout multiple departments and facilities of a hospital system. Contact VisiCare™ at 866.466.5500 or orders@VisiCare.com for more information on coordinating designs for multiple facility systems.

Markers, Etc.

VisiCare™ markers are recommended for all VisiCare™ Dry Erase Style Boards to extend the life of the surface and reduce stains.

VisiCare™ MINI BADGE CLIP DRY ERASE markers are our MOST POPULAR erasable marker for healthcare facilities. Nurses clip a mini marker on their badge holder, and they are never without a marker.

We recommend trying to remove permanent ink marks by tracing over all of the permanent ink with a VisiCare™ dry erase marker and then erase as usual. It may take several attempts at this process to fully remove the permanent ink. 

Cleaning

Use a clean, soft, lint-free or micro-fiber cloth to clean by applying only light pressure. Lightly dampen the cloth with water for a streak-free cleaning effect. VisiCare™ Microfiber Erasers are recommended and are disposable between patients or as often as your facility recommends for infection control.

Spray a diluted ammonia-free glass cleaner if needed onto the cloth and wipe the lens.

  • NEVER spray cleaners directly on the lens.
  • Do NOT use coarse or abrasive cleaning agents, powdered scouring compounds, ammonia-based sprays or solvents.

Be very careful in using any solvent stronger than alcohol for cleaning. Strong solvents will subject erasable lenses to stresses that often result in the surface dulling or cracking over time.

Use clean water and a mild, non-abrasive detergent and wipe the surface down. After washing the surface, rinse with clean water and dry with a soft cloth to prevent water spotting.

It is possible to scratch the acrylic lens, so be careful. Avoid using brushes, squeegees, or other hard cleaning devices that could scratch the surface.

We recommend trying to remove permanent ink marks by tracing over all of the permanent ink with a dry erase marker (or a wet erase marker) and then erase as usual. It may take several attempts at this process to fully remove the permanent ink. 

Accessories

VisiCare™ Round Tip Markers, VisiCare™ Chisel Markers, VisiCare™ Mini Badge Clip Markers, VisiCare™ Microfiber Erasers, VisiCare™ replaceable PVC sturdy full color graphic inserts, VisiCare™ replaceable clear erasable lenses. We also offer numerous care team compliance items and rewards promoting correct use of VisiCare™ dry erase boards including customized scrubs, incentives and awards in all price ranges through our accessories page.

Production Time

All VisiCare™ Dry Erase Board Styles: 

IN STOCK sizes - orders ship in 2-6 weeks depending on quantity after art is approved.

OUT OF STOCK sizes - orders ship in 5-10 weeks, but we can reduce this lead time dramatically by reserving/pre-ordering the board sizes needed for your order once your deposit has been received. This process usually occurs during the time the art is being finalized, edited and approved, so no time is lost waiting for hardware once the art is approved and ready for production.

CUSTOM sizes - orders ship in 5-10 weeks, but we can reduce this lead time dramatically by pre-ordering the custom board sizes needed for your order once your deposit has been received. This procedure of receiving the deposit and pre-ordering the hardware usually occurs during the time the art is being finalized, edited and approved, so no time is lost waiting for hardware when the art is approved and ready for production.

VisiCare HD™ Digital Boards: 

Production time can be as little as 3-6 months or as long as 9-12 months depending on the project complexity.

Yes, we can reduce the lead time for out of stock and custom orders by reserving (or pre-ordering) the board sizes needed for your order once your deposit has been received. This procedure of receiving the deposit and reserving the hardware usually occurs during the time the art is being finalized, edited and approved, so no time is lost waiting for hardware when the art is approved and ready for production. 

As soon as the deposit is received, we will begin production on your order and wait for art approval to finish production.

For VisiCare HD™ Digital Boards, we advise working with VisiCare™ in advance of the digital project beginning and complete the art process for other VisiCare™ board styles. Using existing designs in the units and having staff comments and updates ready is ideal for moving the digital project production along more quickly.

Shipping

Transit time for shipping is estimated to be 1-5 days. Please advise any "in-hands" dates so we may coordinate timing.

VisiCare™ currently ships orders from Illinois and Texas. Please advise any "in-hands" dates so we may coordinate timing.

Installation

VisiCare™ does not install boards. Installation instructions are provided with delivery confirmation.

We offer a one-year manufacturing warranty for defects in materials or workmanship. No warranty returns will be accepted without prior authorization in writing.

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