FAQs
Read Most Frequent Asked Questions
Products
To maintain your VisiCare™ Dry Erase Boards, follow these simple cleaning and care instructions:
- Use a clean, soft, lint-free or micro-fiber cloth to clean the board. Apply only light pressure for best results. For streak-free cleaning, lightly dampen the cloth with water. We recommend using VisiCare™ Microfiber Erasers, which are disposable and should be changed between patient care or as frequently as your facility suggests for infection control.
- If necessary, you can apply a diluted ammonia-free glass cleaner onto the cloth and then wipe the board's surface. Never spray cleaners directly on the board's surface.
- DO NOT use coarse or abrasive cleaning agents, powdered scouring compounds, ammonia-based sprays, or solvents, as they can damage the board.
If you have concerns about how your cleaning solutions will interact with VisiCare™ products, we recommend testing your cleaning practices on a VisiCare™ materials sample. Please request a sample through your consultant today. Your satisfaction and the longevity of your boards are our top priorities.
To remove permanent ink from your VisiCare™ Dry Erase Board, follow these steps:
- Use a dry erase marker (or a wet erase marker) to trace over the permanent ink marks.
- After tracing over the marks, erase the board as you normally would.
- It may require several attempts of this process to completely remove the permanent ink.
We provide a one-year manufacturing warranty covering defects in materials or workmanship. Please note that warranty returns will not be accepted without prior written authorization, as specified in our Returns Policy. Your satisfaction and the quality of our products are important to us, and we are committed to addressing any issues covered by our warranty.
| Size | Non-Magnetic lbs. | Interchangeable option with magnetic top/bottom strips. Total board weight | Direct print option with full magnetic backing. Total board weight: |
| 22" x 28" | 14.04 lbs. | 16.04 lbs. | 18.32 lbs. |
| 24" x 30" | 16.40 lbs. | 18.40 lbs. | 21.40 lbs. |
| 36" x 48" | 39.36 lbs. | 41.36 lbs. | 51.36 lbs. |
| 48" x 72" | 78.72 lbs. | 80.72 lbs | 102.72 lbs. |
We offer a wide range of accessories to enhance your VisiCare™ Dry Erase Boards, including:
- VisiCare™ Round Tip Markers
- VisiCare™ Chisel Markers
- VisiCare™ Mini Markers
- VisiCare™ Microfiber Erasers
- VisiCare™ Replaceable PVC Sturdy Full-Color Graphic Inserts
- VisiCare™ Replaceable Clear Erasable Lenses
In addition to these accessories, we also offer various care team compliance items and rewards designed to promote the correct use of VisiCare™ dry erase whiteboards. Our offerings include customized scrubs, incentives, and awards in a wide range of price points.
You can conveniently order these Dry Erase Accessories from our online Accessories Shop, or feel free to contact us by phone at 281.465.0040 or via email at info@visicare.com. We are here to assist you in selecting the right accessories to complement your VisiCare™ Dry Erase Boards.
For all VisiCare™ Dry Erase Style Whiteboards we recommend using VisiCare™ markers. These markers not only extend the protection of the surface, but also help to reduce stains.
VisiCare™ MINI DRY ERASE markers are our MOST POPULAR erasable markers for infection control in healthcare facilities. Nurses can conveniently clip a mini marker to their badge holders, ensuring they always have access to a marker.
We offer translations on Multilingual Healthcare Communication Boards for any languages encountered at your care facility. Please let us know your specific language requirements, and we'll be happy to assist.
Upon delivery confirmation, you will receive installation instructions. Please note that VisiCare™ does not manage or provide installation services for the boards.
Please see our Durability Sheet for more information.
VisiCare™ White Boards are component-based and can be refreshed with updated graphic inserts and replacement writing surface lenses. When properly cleaned, the replaceable writing surface lens can have an optimal lifespan of 1-3 years. Contact your Account Manager to discuss scheduled Replacement Lenses, ensuring your custom boards remain bright and clear year after year. Instead of purchasing a whole new whiteboard, choose the more affordable option with VisiCare™ White Boards.
Art & Design
On all Board orders above $5,000, the following is WAIVED for one layout:
- Initial design consultation
- Initial proof and up to 3 edits
- Setup Fees
Please contact us for details on how to receive additional FREE layouts.
The FREE design setup comprises the initial design layout and up to three edits of that design. Any additional edits beyond three for the same layout will incur an additional charge.
Absolutely, you can submit your own layouts for the production of VisiCare™ boards. Prior to designing custom art, please request a size template. It's important to vectorize all fonts and art before submission.
Yes, there are charges associated with additional language layouts. Please contact us for more information regarding the specific languages you require to be translated.
We have special instructions for uploading large files. Please email Art@VisiCare.com to request the upload instructions.
Production
The minimum order quantity is 10 boards. Additional charges apply for any quantities ordered below this minimum.
We offer special price incentives for purchasing coordinated boards throughout multiple departments and facilities of a hospital system. Contact VisiCare™ at 281.465.0040 or orders@VisiCare.com for more information on coordinating designs for multiple facility systems.
Transit time for shipping is estimated at 1-5 days. When you place your order, please provide any "in-hands" dates so we can coordinate timing accordingly.
VisiCare™ currently ships orders from Illinois and Texas. Please provide any "in-hands" dates so we may coordinate timing accordingly.
VisiCare can ship anywhere! We ship orders to all 50 states, including Alaska and Hawaii.
Please Note: Shipping costs to Alaska and Hawaii are not included in the board price. Shipping costs outside of the US are not included in the board price.
Outside of US:
We CAN and DO ship anywhere, however shipping cost is NOT INCLUDED in the board price
All VisiCare™ Dry Erase Board Styles:
For all IN STOCK sizes, orders typically ship within 2-6 weeks depending on the quantity once all artwork is approved.
For OUT OF STOCK sizes, orders usually ship within 5-10 weeks. However, we can significantly reduce this lead time by reserving or pre-ordering the board sizes required for your order upon receiving your deposit. This process typically aligns with the finalization, editing, and approval of artwork, ensuring no delays in production once the artwork is ready.
Yes, we can expedite the lead time for out-of-stock and custom orders by reserving (or pre-ordering) the necessary board sizes upon receipt of your deposit. This deposit and reservation process usually coincides with the finalization, editing, and approval of artwork, ensuring seamless production once the artwork is approved. Upon receiving the deposit, we will initiate production and await artwork approval to finalize production.
For first time VisiCare HD™ Digital Boards, we advise working with VisiCare™ in advance of the digital project beginning and complete the art process for other VisiCare™ whiteboards styles. Using existing designs in the units and having staff comments and updates ready is ideal for moving the digital project production along more quickly.
VisiCare™ Board Standard Sizes
We offer popular standard sizes, and custom sizes are available upon request. The orientation of the dry erase board can be selected as horizontal (landscape) or vertical (portrait). Our whiteboards are tailored precisely to your specifications.
Direct Print Glass Boards
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Interchangeable Glass Boards
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Sample Weight Specs
| Size | Total Board Weight lbs. | Interchangeable with optional Magnetic (Top-Bottom Strips) Total Board lbs. | Direct with optional Full-Backing Magnetic Total lbs. |
| 22″ x 28″ | 14.04 lbs. | 16.04 lbs. | 18.32 lbs. |
| 24″ x 30″ | 16.40 lbs. | 18.40 lbs. | 21.40 lbs. |
| 24″ x 36″ | 19.68 lbs. | 21.68 lbs. | 25.68 lbs. |
| 36″ x 48″ | 39.36 lbs. | 41.36 lbs. | 51.36 lbs. |
| 48″ x 72″ | 78.72 lbs. | 80.72 lbs | 102.72 lbs. |
Direct Print Plexi Boards
| Interchangeable Plexi Boards
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*Custom sizes are available upon request.
1″ Edge in Silver or Black
| 1.25″ Edge in Silver or Black
| 1.75″ Edge in Silver or Black
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*Custom sizes are available upon request.
Flexible Decal Boards
| Rigid Decal Boards
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*Custom sizes are available upon request, and a Magnetic Upgrade option is also available up to 24″ x 36″
| 16″x20″ | 18″x24″ | 22″x28″ |
| 24″x30″ | 24″x36″ | 30″x40″ |
*Custom sizes are available upon request.
VisiCare™ Board Maintenance Guides
Thank you for choosing VisiCare™ to enhance your facility’s communication experience and improve patient satisfaction with our beautiful VisiCare™ Boards.
VisiCare™ Boards are designed to be easy to clean and maintain. Follow these handy guides to ensure long lasting use.
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